Comments for LG Blog

Comment on LG Customer Service by Shaun Jeffery

Shaun Jeffery — Thu, 09 Sep 2010 00:24:03 +0000

Please confirm that my e-mails send 2nd Sept, 4th Sept, 6th Sept, 7th Sept & 8th Sept will be answered before the end of this week

Comment on What a way to wear your hair! by electrolysis hair

electrolysis hair — Wed, 08 Sep 2010 20:41:09 +0000

That Sounds interesting, i agree with you. Please keep at your good work, I would come back often.

Comment on LG Customer Service by lgb2100

lgb2100 — Tue, 07 Sep 2010 23:07:11 +0000

With regards to the free Freesat receivers being given to LF7700 owners – Why is it, that when you have specified a delivery date of within 7 working days, that this has been ignored, and when contacting Customer Services, find out that the receivers haven't been delivered.

I have now been waiting since my request made in writing on 24th August – thats almost 3 weeks ago – no applogies or anything

Comment on LG Customer Service by Mr.Mystery

Mr.Mystery — Tue, 07 Sep 2010 16:35:07 +0000

Dear LG

Now that the shipping problems seem to have been ironed out, please can I enquire what Humax box is being sent as your “gesture of goodwill” ie: recorder or not ,
I need another box as well as the one you send so it would help me greatly so I know what I need to go and buy.
Thankyou

Comment on LG Customer Service by Lgb2100

Lgb2100 — Mon, 06 Sep 2010 00:23:10 +0000

I received these answers to my questions regarding BBC iplayer and the LF7700 television.
However, need more detailed answers to my further questions.

•The delay in release BBC iPlayer.
“The delay in the release of bbc iplayer has been due to technical difficulties with the software”
So why have they been telling customers enquiring:-

"Unfortunately we do not at present have any information as the exact release date for when BBC iPlayer will be available on LG televisions. We can confirm we are currently in talks with BBC regarding this matter and hope to have an answer in the near future."

•Why dates such as soon, mid-July was given for the BBC iPlayer update.
“The dates were planned release dates but have been put back due to technical difficulties”
Why wasn't anything posted on Freesat's website or LG's website regarding this ?

•Why it has taken until 23rd August to display anything regarding BBC iPlayer on LG’s website.
“LG have never stated iplayer will be available, its function of freesat HD was released after the televisions were manufactured.”
Then why have dates been given throughout Jan-July, and e-mails regarding BBC iplayer, without anything being placed on the website until 23rd August ?

•Whether your company has now abandoned a whole cohort of your customers by deciding not to proceed with any future updates (including ITV Player, and other Freesat HD services).
“New updates will be available when faults that require a firmware fix are detected”
The EPG 'freeze' bug has been present since it's introduction, and improvements could be made to the favourites menu. Have they decided not to proceed with the BBC iplayer update by offering a freesat box ?

•An accurate indication when the BBC iplayer update will happen, and the update for ITV player.
“Unfortunately there is no available indication due to ongoing difficulties”
So has this update been abandoned ?

•Why the LF7700 has become an discontinued product.
“Models are discontinued after 4-5 months of being on the market to make way for new ones”
What LG television model replaces the LF7700 ?

Comment on The LG LU7000 LCD TV with integrated DVD – Coming Soon! by Car DVD Players

Car DVD Players — Wed, 01 Sep 2010 20:50:11 +0000

The LU7000 is a slick looking set with a high gloss black finish and HD Ready with a Dual XD Engine, integrated Freeview and a built-in DVD player.

Comment on LG Customer Service by Genchin2001

Genchin2001 — Wed, 01 Sep 2010 18:15:42 +0000

We bought our LG washing machine 8 months ago and there's been a problem with it for the last 3 months. We've spoken to countless numbers of ppl at the call center, had 2 engineers come and take a look at it and a third engineer took our machine offsite and returned it with the same problem! I spoke with another person at the call center yesterday who said he doesn't have a record the engineer coming to take my machine offsite! He said that all he can do is to send ANOTHER engineer out or for me to email the process I have gone through to try and get my machine fixed (shouldn't LG keep a log of it!) to the following email address: cic.uk@lge.com. I sent that email out but I didn't get an receipt of acknowledgement...how long am I supposed to wait? I 'm appalled by the nightmare we have to go through just to get the product fixed. Can someone please advise as to what I can do next??

Comment on THE LG 42LF7700 FreeSat TV gets our bloggers approval by Andrew

Andrew — Wed, 01 Sep 2010 03:50:19 +0000

Thanks for sorting the BBC i player problem and look forward to receiving the box next week!

Comment on LG Customer Service by LG Blog

LG Blog — Tue, 31 Aug 2010 15:42:47 +0000

Hi Ryan,

i have emailed you so we can fix the problem
thanks

Comment on LG Customer Service by Ryan_hulbert

Ryan_hulbert — Sat, 28 Aug 2010 17:57:01 +0000

I have a problem with my television and tried to fill in the form and send it but the email customer service says the page does not exist. I am really disappointed with the service of LG at the minute and up to this point I have been fairly happy with the product. I then read a post on here from three weeks ago and you still have not sorted it out. How hard is it to just give people a actually email address instead of some long winded non working form.